Thank you for shopping at Gentiva Roast. We are committed to providing you with the highest quality coffee and merchandise. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have [Number] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.
2. Return Process
To initiate a return, please contact us at [Your Contact Email Address] with your order number and details about the product you would like to return. We will provide you with instructions on where to send your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within [Number] days, depending on your card issuer’s policies.
4. Exchanges
If you would like to exchange an item for a different flavor or product, please contact us at [Your Contact Email Address]. Exchanges are subject to product availability. You will be responsible for any price differences and shipping costs associated with the exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or a full refund.
6. Non-Returnable Items
Certain types of items cannot be returned, such as:
7. Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Email Address].
